Delete your PickMeUp account and data

Controller: Cloud Ape AB, org. no. SE559480834601, Skanevagen 26, SE-24538 Staffanstorp, Sweden.

This page explains how to delete your PickMeUp account and the personal data behind it. It describes the same erasure that our privacy notice covers, and it does not change your rights under it.

Delete it from the app (fastest)

Open PickMeUp and go to Settings → Your data → Delete my account.

That request erases, on our servers:

• your account and its anonymous sign-in identity;
• your family membership, and the approval the account holder gave for your phone;
• your consent record and the evidence attached to it;
• your last known location, and any location trail from an active or finished trip;
• your push token, so no notification can reach that phone afterwards;
• the free-trial device anchor for that installation.

If you are the account holder and other people are in your family, the app will ask you to remove them first. A family cannot be deleted while it still has members, because deleting it would take their data with it without their own request. Remove the members, then delete the account.

Deleting the app from your phone does not delete your account. A reinstall creates a new anonymous account, and the old one is closed by the inactivity rule below.

Ask us by email

Write to privacy@pickmeup.one from any address, with the account id shown in Settings → Signed in as. We answer within 30 days, and normally much sooner.

What we keep, and why

• Accounting records for a purchase are kept until the end of the seventh year after the

financial year in which it was made. Swedish bookkeeping law requires this, and it is the one category that survives an erasure request.

• Anonymous, aggregated figures (for example how many pickups happened in a month) contain no

account, no name, no location and no device, and cannot be traced back to you.

• Inactive accounts are closed after 12 months without use; their personal data is then

deleted or anonymised within 30 days.

Two things this page does not do

• It does not cancel a subscription. A subscription bought through the App Store is billed by

Apple, and one bought through Google Play is billed by Google. Cancel it in the store — App Store → your account → Subscriptions, or Play Store → Payments & subscriptions — otherwise it renews even though your PickMeUp data is gone. Deleting your PickMeUp account does not affect your Apple account or your Google account.

• It does not remove you from another family's device. Nothing is shared with a family after

erasure, but a phone that was already approved keeps its own local record until the app is reinstalled or the holder removes the member.

More

The full description of what we collect, why, and for how long is in the privacy notice. Your rights — access, rectification, erasure, restriction, objection, and complaining to IMY — are set out there too.